Privacy Policy
Last updated: December 03, 2025
At SigmaPlugin (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard information when you visit sigmaplugin.com, purchase our products, or contact our support team.
1. Information We Collect
We collect different types of information depending on how you interact with our website.
a. Information You Provide Directly
- Your name
- Email address
- Billing information (processed securely by payment providers)
- Support messages
- License activation details
- Contact form submissions
We do not store credit card numbers. All payments are handled by secure third-party processors such as Stripe or PayPal.
b. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Referring website
- Time spent on pages
This information is collected via:
- Google Analytics
- Cloudflare
- Cookies and similar technologies
Analytics data is aggregated and anonymized whenever possible.
c. License & Usage Data
When you activate a license key for one of our plugins, the following may be logged:
- License key status (active, expired, disabled)
- Website domain where the key is activated
- Plugin version
- Timestamp of the request
This is required for validating licenses and preventing piracy.
D. Remote Scan Data Processing
When a user chooses to perform a Remote Scan, certain non-sensitive technical information from the WordPress installation is securely transmitted to our remote servers. This data transfer is optional and is disabled by default. No data is sent unless the user explicitly selects the Remote Scan feature.
What information is sent
Only limited, non-personally identifiable data required to analyze the structure of the WordPress database is transmitted. This may include, for example:
- Option names and related metadata
- Plugin/theme identifiers
- Database table names
- Technical environment details necessary to detect orphaned or unused entries
What is not sent
- No user personal data
- No emails, usernames, passwords, or customer information
- No content of posts, comments, orders, or any sensitive information
Purpose of processing
This data is processed solely to:
- Improve the accuracy of detecting orphaned or unused items
- Provide enhanced scanning results
Legal basis
Processing is based on explicit user consent, given by selecting the Remote Scan feature.
Data storage & retention
The transmitted data is stored securely, encrypted in transit, and retained only for as long as necessary to complete the scan and improve the detection algorithms. Data is not shared with third parties and is never used for profiling or marketing.
User control
Users can freely choose whether they want to enable or disable Remote Scan at any time. The plugin will operate normally without sending any information to our remote servers.
For full details on the types of data sent, why it is needed, and how it is stored and processed, please refer to the following article:
The Remote Scan in Advanced Database Cleaner
2. How We Use Your Information
We use personal data for:
- Processing payments and delivering your purchased plugin
- Creating and managing your customer account
- Providing license activation & renewal services
- Sending transactional emails (updates, renewals, receipts)
- Responding to support requests
- Improving our website and plugins
- Ensuring security and preventing fraud
We do not sell or rent your personal data to third parties.
3. Legal Basis for Processing (GDPR)
For visitors from the EU, we process your data under the following legal bases:
- Contractual necessity – to deliver your purchase
- Legitimate interest – to secure our website and prevent fraud
- Consent – for analytics and marketing cookies
- Legal obligation – for invoice and tax records
4. Sharing Your Information
We only share data with trusted third parties necessary for operating our business:
- Payment processors: Stripe, PayPal
- Email providers: Gmail / Google Workspace
- Hosting & security: Cloudflare, hosting providers
- Analytics providers: Google Analytics
- License & remote scans: SigmaPlugin, using EDD (Easy Digital Downloads)
Each provider has its own privacy policy and complies with data protection requirements.
We do not sell or trade personal data.
5. Cookies
We use cookies to:
- Enable essential site functions
- Improve performance
- Analyze visitor behavior
- Deliver secure checkout processes
For full details, please see our Cookie Policy.
6. Data Retention
We retain personal data only as long as necessary:
- Billing records: up to 10 years (legal obligations)
- Support messages: 2–3 years
- License data: while your subscription/license remains active
- Analytics data: up to 26 months (Google Analytics default)
You may request deletion at any time (see your rights below).
7. Your Rights (GDPR / CCPA)
Depending on your region, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Download your data (data portability)
- Withdraw cookie consent
To make a request, contact us
8. Data Security
We take security seriously and implement measures, including:
- SSL encryption (HTTPS)
- Cloudflare firewall & bot protection
- Secure hosting
- Limited access to customer data
- Encrypted backups
No system is 100% secure, but we take all reasonable steps to protect your data.
9. Children’s Privacy
SigmaPlugin does not knowingly collect data from children under 16.
If you believe we have collected such data, contact us for immediate removal.
10. Changes to This Privacy Policy
We may update this page occasionally.
The “Last updated” date will reflect the latest version.
11. Contact Us
For privacy questions or data requests: 📧 contact us